Carnival Cruise Line’s Brand Ambassador John Heald is one of the most helpful people in the cruise industry. Every day he devotes hours to offering his help to cruisers with all kinds of needs.
Whether you have a burning question, a complaint, or just want to offer your praise and congratulations, John is available to help you.
But how do you contact John Heald? Read on, and I will show you…
How do you send John Heald a message?
The best way to send John Heald a message or ask him a question is via his Facebook page. At the top of the page, you will see a button that says ‘Create Post’. Click that and you will see that it says ‘Write something to John Heald’.
Here’s what that looks like.
Click here to go to John Heald’s Facebook page.
Once you have sent your message, you will be able to see it on his Facebook page. So will almost half a million other cruisers, so please be mindful of what you write!
To see the messages that people have sent John, once you are on his Facebook page, click on the down arrow next to the word ‘More’. Then, click on ‘Community’.
As you can see, John Heald is extremely helpful and replies to as many messages as he can. Many of the messages also get replies from other cruisers who like to help John out by sharing their own Carnival cruise knowledge and opinions.
John shares some of the messages he receives publicly, to get an idea as to whether the general public agrees with the points raised by the original poster or not.
As the senior cruise director, John is very high up at Carnival Cruise Line and has the power to make changes to procedures on board. But instead of diving in, he first asks Carnival fans to see what the consensus is. This is very wise.
For example, in the post below, a cruiser complained about the amount of violin music on board Carnival ships.
John then put the question to the public, with a poll to find out whether other cruisers have enjoyed the string trios or not.
These posts always get a lot of attention – particularly when the original poster has a complaint that is wildly disagreed with by the majority!
You might want to think carefully before you decide to write to John. But don’t worry too much – As John is such a kind-hearted soul, he always redacts the name of the complainants when sharing publicly.
What is John Heald’s email address?
John Heald doesn’t give out his email address. Instead, her is very active on his Facebook page and spends a lot of time engaging with people there. This is the best place to contact him.
However, if you do not have Facebook, then it is possible to contact John by emailing [email protected]. Address your message to John Head and it will be forwarded on to him.
Final words
I do hope that you have found this to be useful. I only wish that I had as much time to devote to social media as John!
John sure is one of Carnival’s most loved cruise directors. But if you’d like to see who the cruise director is on your next cruise, then take a look at the Latest Carnival Cruise Directors Schedule.
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Carnival Club # 9008329094 Red
Booking No. K4DOM7
Group Booking No. F9L6Z5
Booked by Teresa Mosley
My stateroom was 2481 6B Oceanview
On April 29th, 2023 I set sail on the Carnival Freedom cruise line. As this was a celebration to myself for my 54th birthday. How exciting to learn it was Carnivals 50th birthday as well. I’ve sailed with Carnival cruise line before (years ago), as this was not my first cruse. My experience was just plain out awful. First let me say I made several purchases (04/27/2023) prior to my sail date. I purchased the carnival cruise ship blue tooth speaker ($69.95) from the “fun shop”, along with the Premium Wi-Fi plan ($93.50), and the Caribbean Beah Tote ($17.95) total purchase $203.40.
On 04/28/2023 I purchased 12 pack of Natural Spring water $11.75. April 29, 2023 I purchased the drink package for $383.00 once on the ship.
All items we in the stateroom prior to my arrival. I am thinking I am ready and Carnival has me ready to experience the cruse of a life time, as you only turn 54 once and I chose to spend it with Carnival cruise line. Little did I know it would turn out to be this way.
The Wi-Fi package did not work on my tablet nor my phone. When I went upstairs to guess services I leaned that the Wi-Fi signal might not be that “strong on the boat”. (it was suggested that I leave my door cracked). I was completely cut off from the world. No where does it mention prior to loading that “you should contact your provider” and advise that you will be sailing. I cannot remember if I had to do this prior to my other cruises. (I cannot say that I did) But I feel it should have been noted. So, there I have no phone service and without a phone service I am not able to use the blue tooth speaker I purchased. I returned to guess services several times while on this cruse. I was really disappointed that I purchased the premium Wi-Fi package to find out it was “only good it did for me was for banking”. Sees like a scam to me.
So, then I return to my stateroom the attendant was very nice “Kelvin”. While standing in the hall I notice the cart go rolling past at a fast pace and crash into the wall. All the glasses that were on it shattered and I the ship started leaning to the left side. Then I heard one of the ladies that was with me yelling for her friend to come, as all of their bottles an whatever else they had on the counter was being tossed to the left side of the ship. All I heard was yelling and glass breaking. This was definitely a scary time. I stood frozen in the middle of the hall praying. Kelvin passed me serval times and said “It’s ok, It’s ok” but for me it was not okay. I was truly frightened. (Terrified to say the least!!!). Everything in out room was tossed. Including the blue tooth speaker, I purchased prior to sailing. We cleaned up the mess and continued our way. I have attached picture of crew member on the table. Stuff in the fun ship shop that was tossed. This ship flooded I have pictures of as proof, the crew members standing on the tables. I have pictures of water coming through the lights in the elevator and several of the elevators were not operable after the “great toss”. The crew members placed fans in the halls to dry up the water.
Daily there was a smell of feces on this ship. It was very strong as I thought everyday someone stomach was upset and clearly you could smell it in the hall. Unacceptable!!
Able to get off in Nassau and I enjoy the island. The next day we were not so lucky. We did not get to port at the island as the waves were too high and they crew members were not able to put the boats in the water to take us to the island of Princes Cay. What a disappointment as the speaker was purchased to take on the island that day (We were issued a refund of 14.95 credit). We set out sailing again. Headed to Grand Turk. When we arrived at Grand Turk we were able to leave the boat. The experience was okay. After being terrified on the Ship I think anything would have been okay, as long as I was off the ship.
The reason for the letter is to say I am very disappointed with Carnival Cruise line for placing the Ship back out in the ocean after it caught a fire a year ago. No one informed us of the danger of being on this ship. The ship was over crowded. And we were stuck at sea for an extra day. This is not acceptable. This ship needs to be docked.
Upon return to the US. (I tried to redeem, some of my much needed vacation). When I got home I tried to use the blue tooth speaker, only to learn I am still not able to use it. I am not sure if the “great toss” did something to it while we were at sea. I am asking that Carnival make this cruise right. I am asking that the speaker I have never been able to use, be replaced. I am asking that you acknowledge fault of this cruise and make it right. I am so disappointed in this Cruise line and would not never advise anyone to use this cruise line, (funny before I left this was all that I talked about how I trusted Carnival with my life at sea). Carnival has really let me down; I ask that you make it right. I ask that my speaker be replaced. I ask that my monies spent for the wifi that I was not able to use be replaced. I ask that even some of my monies be return as I had no idea I was paying to be placed at sea and have the crap scared out of me.
I called the cruise line upon return to the land only to find out that you are all not fully staffed due to Covid and I would have to send a written statement in order to even try and get help with the blue tooth speaker that does not work. Carnival you must do better!!!!. I spent too much money with this cruise line not to have had a better experience than I had while sailing with you. Carnival I ask that you please make it right!!!
This whole vacation was salvaged!!!
Sincerely an unsatisfied Sailor,
Monica Malone
919-758-0007
[email protected]
Upon return to the US. (I tried to redeem, some of my much needed vacation). When I got home I tried to use the blue tooth speaker, only to learn I am still not able to use it. I am not sure if the “great toss” did something to it while we were at sea. I am asking that Carnival make this cruise right. I am asking that the speaker I have never been able to use, be replaced. I am asking that you acknowledge fault of this cruise and make it right. I am so disappointed in this Cruise line and would not never advise anyone to use this cruise line, (funny before I left this was all that I talked about how I trusted Carnival with my life at sea). Carnival has really let me down; I ask that you make it right. I ask that my speaker be replaced. I ask that my monies spent for the wifi that I was not able to use be replaced. I ask that even some of my monies be return as I had no idea I was paying to be placed at sea and have the crap scared out of me.
I called the cruise line upon return to the land only to find out that you are all not fully staffed due to Covid and I would have to send a written statement in order to even try and get help with the blue tooth speaker that does not work. Carnival you must do better!!!!. I spent too much money with this cruise line not to have had a better experience than I had while sailing with you. Carnival I ask that you please make it right!!!
This whole vacation was salvaged!!!
Sincerely an unsatisfied Sailor,
Monica Malone
919-758-0007
[email protected]
I will be sailing on the Carnival Celebration from Miami on Aug 12, 2023. I would like to know what special parties will they have, such as white night, etc. ?
Did you ask John? Hopefully he’ll have the details for you.