Ambassador Cruise Line has been forced to make a controversial decision, following news that its ship Ambience will be undergoing repairs for an extended period of time.
Because Ambience will be out of action until later in January, the cruise line has transferred all Ambience bookings onto sister ship Ambition, and sailing the Ambience itineraries on that ship instead.
This means that around 800 passengers who were booked onto Ambition will now have their cruises cancelled – although it does mean that the 6,000+ passengers booked to sail on Ambience will still be able to travel.
While the numbers make sense, you have to feel for the passengers who are having their cruises cancelled despite there being nothing wrong with the ship they were booked to travel on.
The problems stem from Ambience’s dry dock in Berlin. During the existing repairs to the hip, there were some more serious issues uncovered with two propeller shafts.
Left unfixed, it could have caused serious environmental risks, and so the cruise line had no other option but to keep the ship from sailing cruises until the repairs could be completed.
We have taken the difficult decision to switch Ambition and Ambience’s itineraries over the next month. With over 6,600 guests due to be on board Ambience in December and 800 booked on Ambition, it made operational sense to cancel the one sailing over this period on Ambition than all Ambience’s planned itineraries, which limits the impact on most guests with forward bookings.Christian Verhounig, Chief Executive Officer for Ambassador Cruise Line
As it stands, the cruise line has not announced any compensation package for guests who were due to sail on Ambition, though they will, of course, receive a full refund.
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Jenni Fielding is the founder of Cruise Mummy. She has worked in the cruise industry since 2015 and has taken over 30 cruises. Now, she helps over 1 million people per month to plan their perfect cruise holidays.