For many cruisers, exploring onboard shops, galleries, and art auctions is an integral part of the cruise experience. However, one family’s excitement quickly turned to disappointment during an art auction on Royal Caribbean’s Freedom of the Seas.
The incident occurred at a Park West Gallery auction aboard the 4,515-passenger ship. Initially delighted, the family believed they had successfully bid on a piece of art for $650 after the auctioneer struck the gavel, confirming the sale.
Yet, their joy soon turned into disbelief when gallery representatives informed them later that, due to an error, the artwork’s actual price was $2,700—more than four times the original bid.
“My wife and I, along with our two kids, attended their art auction, and the whole family was drawn to a specific piece of art,” explained the father. He described how gallery staff actively encouraged their participation, assuring them of the ‘reserve’ lowest price.
After winning the bid and even planning where to display their new artwork, the family was shocked to discover they could only obtain it by paying a significantly higher price.
Frustrated and feeling deceived, the father expressed his concerns on Reddit. He stated, “I feel like it was a scam—announcing one price publicly, then privately backing out.”
Despite raising the issue with Royal Caribbean’s Guest Services, the family was informed that Park West operates independently onboard and that the cruise line holds no responsibility for the gallery’s practices.
This explanation provided little comfort to the disappointed passenger, who argued, “Royal Caribbean should make sure they honour the auction price announced in front of everyone, especially as the gallery operates on their ship and under their brand.”
Park West Gallery: A History of Controversy
Park West Gallery, present on nearly 100 cruise ships across brands like Carnival, Norwegian Cruise Line, and Princess Cruises, has long faced criticism. With an average rating of just 1.7 stars out of 5 on TrustPilot, numerous online reviewers have raised significant concerns about the gallery’s transparency and business ethics.
Other passengers on social media echoed widespread criticisms of Park West. One user stated, “Everyone knows about Park West. There are tons of complaints.” Another passenger offered practical advice, suggesting, “Use the $650 you just saved and book an awesome excursion. Promise your kids would enjoy that more than a picture to hang on your wall back home.”
Many cruisers reinforced the idea that Park West’s pricing is inflated. A commenter advised, “If you see something you like at Park West, nine times out of ten you can find it from an online gallery for half the price or less.” Another cruiser bluntly remarked, “Pretty common knowledge the art auction is a scam.”
The Importance of Vigilance
Although cruise lines typically lease onboard retail spaces without assuming direct liability for tenants’ activities, this incident highlights the critical importance of passenger awareness and vigilance. Cruise enthusiasts are advised to research onboard vendors, especially when considering significant purchases.
This story serves as a stark reminder that excitement can quickly turn to frustration if precautions are not taken. Always approach onboard transactions cautiously, ensuring your cruise memories remain positive and free from costly disappointments.
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Jenni Fielding is the founder of Cruise Mummy. She has worked in the cruise industry since 2015 and has taken over 30 cruises. Now, she helps over 1 million people per month to plan their perfect cruise holidays.
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