Royal Caribbean Passenger Faces $1,300 Cell Phone Bill Due to Common Oversight

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A Royal Caribbean passenger’s relaxing cruise turned into a costly lesson after returning home to discover a $1,300 cell phone bill, stemming from a simple but expensive mistake.

Royal Caribbean Phone Bill

The incident highlights the importance of preparation and vigilance when managing technology on cruise vacations.

The passenger, who has not been named, assumed their purchase of Royal Caribbean’s WiFi package covered all cell phone use while onboard.

However, their device was not set to Airplane Mode, allowing it to connect to the ship’s roaming network.

As a result, the phone silently racked up roaming charges, downloading background updates and data throughout the cruise.

Adding to the financial sting, the passenger’s child unknowingly compounded the issue by streaming videos using the same phone. The combined usage led to the eye-watering bill.

When contacted, Royal Caribbean stated that it is each passenger’s responsibility to ensure devices are placed in Airplane Mode, and the cruise line declined liability for the charges.

One option that cruisers have is to try an eSIM, so that they can connect to a mobile network designed for life at sea.

An eSIM is great because they often offer cheaper internet access that a cruise line’s own WiFi package, and because you’re connecting to a mobile network, you don’t have to worry about these normal data charges.

As long as you make sure you disable your regular SIM and use the eSIM only, then you won’t rack up a huge bill like this guest did!

GigSky offer cruise-specific eSIM deals that are definitely worth checking out.

A common problem at sea

This type of issue is not unique to Royal Caribbean.

Smartphones can incur substantial roaming charges on cruises, even when locked away in a cabin safe, as apps, updates, and downloads continue to run in the background.

Popular YouTube personality Jayson Judson brought attention to this case, cautioning viewers about the financial traps onboard cruise ships, which often result from passenger oversights.

While some carriers like T-Mobile occasionally adjust bills for roaming charges, others, such as AT&T and Verizon, may not be as forgiving.

Mobile technology isn’t the only source of unexpected expenses.

Cruise ship arcades are another potential financial pitfall, especially for families. Arcade machines typically require passengers to swipe their cabin room key for access, but costs aren’t always displayed.

This makes it easy for children to unknowingly rack up hundreds of dollars in charges, often only discovered when the final bill arrives.

To avoid such surprises, parents are encouraged to:

  • Set spending limits on room key cards before boarding.
  • Switch all devices to Airplane Mode to prevent roaming charges.
  • Monitor children’s activities closely, particularly in areas like the arcade.

While cruising offers incredible experiences, this incident serves as a cautionary tale about potential financial pitfalls.

By taking proactive steps and educating all travellers about spending limits and device management, cruisers can avoid unexpected costs and enjoy a stress-free vacation.

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Cruise Mummy

Jenni Fielding is the founder of Cruise Mummy. She has worked in the cruise industry since 2015 and has taken over 30 cruises. Now, she helps over 1 million people per month to plan their perfect cruise holidays.

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2 thoughts on “Royal Caribbean Passenger Faces $1,300 Cell Phone Bill Due to Common Oversight”

  1. | Reply

    I think people will want to do their research on GigSky. We looked up the reviews and they are mostly rubbish. Most people say it does not actually work at sea. 🤷‍♀️ Research before you buy. (I’m just trying to help, no nasty backlash please) xx

    • | Reply

      I’ve used three different GigSky sims and all have worked great for me. Not all ships support it though so yes, it’s good to check. On the GigsSky website you can see a list of all the ships it works on. Jenni

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