A number of guests who were due to disembark NCL’s cruise ship Norwegian Dawn on Sunday 25th February are being kept onboard in quarantine.
The ship is currently docked in Mauritius, where it was due to complete a 12-night cruise from Cape Town. However, an outbreak of a gastrointestinal illness has resulted in some guests being refused permission to leave the ship.
While symptoms have been described as “mild” by Norwegian Cruise Line, the authorities in Mauritius are being extra cautious as cholera shares some symptoms with norovirus, and it’s important that it’s confirmed not to be the more serious disease causing the illness.
This has also resulted in a delay to the subsequent cruise – with the two-day quarantine period in place, guests expecting to set sail on 25th February are now being told the ship will depart on 27th February instead.
All guests kept onboard are being provided free telephone access and WiFi packages to make changes to their ongoing travel arrangements and to contact family members.
Anyone who had booked their flights through NCL will automatically have their return travel rescheduled, but guests who booked flights independently are being asked to speak to their travel agents or airlines, relying on their travel insurance to cover costs. NCL is providing guests with up to $300 for travel change costs as well.
Guests onboard are also being given a 15% Future Cruise Credit to apply as a discount to any future booking before 31st December 2025. Meanwhile guests waiting to embark have been put up in hotels close to the port until the ship can sail.
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Jenni Fielding is the founder of Cruise Mummy. She has worked in the cruise industry since 2015 and has taken over 30 cruises. Now, she helps over 1 million people per month to plan their perfect cruise holidays.
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