A Royal Caribbean passenger says $5,000 in cash was missing from a bag retrieved from a locked cabin safe after her family disembarked Navigator of the Seas in Los Angeles.
The passenger has taken to social media to seek answers over the missing money, claiming the bag was eventually returned with just $340 in cash and other belongings still inside.
She said the family only realised after leaving the ship that the bank bag had been forgotten in the safe in their stateroom. They attempted to return onboard but were prevented from doing so as embarkation for the next sailing was already underway.
According to her account, port personnel instead contacted the ship under its lost property procedure and arranged for the forgotten bag to be retrieved.
Approximately two hours later, the bag was brought ashore. However, the passenger alleges that $5,000 which had been inside was no longer there.
The allegation has not been independently established, and the passenger acknowledged in her video that she did not have photographs showing the cash inside the safe.
Passenger Questions How Bag Was Retrieved
The passenger said she remained at the cruise terminal for several hours while attempting to obtain further information and eventually approached a police officer at the port.
According to her account, the officer later contacted her after reviewing surveillance footage with the ship’s security personnel.
She said she was told that footage showed a Royal Caribbean employee entering the family’s stateroom alone before emerging several minutes later carrying the bag. The employee then allegedly went directly to guest services, where the contents of the bag were documented in an area covered by cameras.
The passenger’s account indicates that there was no surveillance footage covering what happened inside the stateroom itself.
She has questioned why an employee was allegedly permitted to enter the cabin alone to recover property from a locked safe, arguing that an additional employee or manager should have been present.
However, the passenger did not provide Royal Caribbean’s procedures for retrieving belongings from stateroom safes, and the circumstances surrounding the missing cash remain disputed and unresolved.
She said she completed a report at the port before subsequently submitting another report online after contacting Royal Caribbean’s customer service department. She also said she supplied information including a police report number and photographs of the bag.
Royal Caribbean Response Leaves Passenger Seeking Answers
Seven days after the incident, the passenger said she received a response through Royal Caribbean’s social media team indicating that only the bag and $340 had been recovered and advising her to contact local law enforcement regarding the missing money.
She criticised the response, saying it did not provide new information about what happened to the alleged $5,000 or address her concerns surrounding the retrieval of the bag.
The passenger also claimed she had struggled to speak directly with someone at the cruise line about the case, including unsuccessful attempts to resolve the matter through customer service.
She has now publicised the dispute on Instagram in an effort to draw Royal Caribbean’s attention to the case and obtain further information about the investigation.
While the passenger repeatedly alleged in her video that the money was stolen, the information she provided does not establish who, if anyone, took the cash. The available account establishes only that she says $5,000 was inside the locked safe when the family left the ship and that the money was not in the bag when it was returned to them.
The case centres on Navigator of the Seas, Royal Caribbean’s Voyager-class ship which operates cruises from Los Angeles, including itineraries visiting Mexico.
The passenger is continuing to seek an explanation from Royal Caribbean over the missing cash and the circumstances under which the bag was removed from the family’s stateroom.
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