Couple Suffers Two Floods (In Different Cabins) On One Cruise – Seeking Compensation

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A cruise vacation is meant to be a time of relaxation, but for one unfortunate couple sailing aboard P&O Cruises’ Azura, their trip was anything but smooth sailing.

Jenni with Azura

The couple, who recently disembarked from the 3,100-passenger vessel, endured not one but two separate cabin floods during their Canary Islands voyage.

Azura was completing Canary Islands cruises at the time – a concurrent 7-night and 14-night itinerary – which concluded in Santa Cruz de Tenerife on 8th March 2025. The cruises were supposed to be a memorable getaway.

But for these guests, the biggest memories involved waking up to four inches of water in their cabin – twice.

The first flood prompted a cabin change, and the couple assumed their troubles were over.

However, disaster struck again when, at 4:30 am, they awoke to yet another flooding incident in their second cabin, located on deck 14.

“Cabin was seriously flooded last night, for the second time! Wife woke up screaming as there was 4 inches of water in the cabin, she thought the ship was sinking,” the passenger shared in a Facebook forum.

Their personal belongings suffered significant water damage, with photos showing soaked shoes, drenched luggage, and a flooded floor.

After the back-to-back flooding incidents, the couple sought compensation from guest services, but their experience has been frustrating.

“They just gave us a letter to speak to guest services when we return. Customer service is poor,”

Despite being moved to a third cabin, the repeated disruptions and ruined belongings left the couple dissatisfied with the response onboard.

Now back on land, they hope to have better luck reaching P&O Cruises directly.

Not the first flooding incident on Azura

This isn’t the first time P&O Cruises’ Azura has faced serious flooding in 2025.

During a 10th January sailing, a burst pipe from one of the ship’s swimming pools led to significant water damage, affecting 20-26 staterooms on the upper decks.

Guests had to be evacuated in the middle of the night, and some waited nearly two hours before being reassigned dry cabins.

With the couple’s second flooded cabin located just one deck below the pools, it’s unclear whether the latest incident was connected to the previous water system issues.

At 15 years old, the 115,055-gross-ton Azura is still in her prime, but routine maintenance is essential. Fortunately, the ship is now undergoing a three-week dry dock retrofit from 9th March to 27th March 2025.

The refurbishment will include:

  • Upgrades to bars, restaurants, cabins, and luxury suites
  • Work on elevators and public restrooms
  • Replacement of six whirlpools

While it’s unclear if the flooding issues will be specifically addressed, passengers will be hoping that Azura’s next sailings are far less eventful.

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Cruise Mummy

Jenni Fielding is the founder of Cruise Mummy. She has worked in the cruise industry since 2015 and has taken over 30 cruises. Now, she helps over 1 million people per month to plan their perfect cruise holidays.

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